Everything you need to know about Allevi8 products, NDIS funding, and our clinical service.
To be eligible for NDIS funding, you must be under 65 years old and have a permanent and significant disability that affects your ability to participate in everyday activities. You'll need to meet the functional assessment criteria and meet the financial threshold set by the NDIA. We recommend contacting the National Disability Insurance Agency (NDIA) directly or speaking with our NDIS specialists who can guide you through the eligibility assessment process.
NDIS funding can cover assistive technology devices that support independence, health, and wellbeing. For Allevi8, this typically includes:
Coverage depends on your individual plan and goals. Our NDIS coordinators can help determine what's included in your specific plan.
Getting a quote is simple. You can:
Once we understand your needs and available funding, we'll provide a detailed quote that aligns with your NDIS plan.
Plan management is a support option within the NDIS where a third-party plan manager helps you manage your NDIS funding. Instead of paying invoices yourself, your plan manager processes payments directly to service providers and equipment suppliers like Allevi8. This removes the administrative burden and helps you track spending. If you have a plan manager, simply provide our company details and they'll handle the payment process. It's a convenient way to manage your NDIS budget without the paperwork.
Yes, Home Care Packages (HCP) can be used to purchase assistive technology devices from Allevi8. HCP funding is specifically designed to support older Australians in remaining independent at home. Adjustable beds, pressure care mattresses, and lift chairs are eligible expenses under HCP. Contact your HCP provider or aged care coordinator to confirm coverage and get approval before purchase. We can work directly with your HCP provider to process claims and arrange delivery.
We offer adjustable beds in a range of sizes to suit different spaces and preferences:
All sizes feature independent head and foot adjustments, and most can be customized with different mattress options. Contact us for availability and to choose the right size for your needs.
Absolutely! We offer free in-home trials across Australia. This allows you to test an adjustable bed, lift chair, or pressure mattress in your own home before making a purchase decision. Our clinical team can assess your specific needs, demonstrate the product, and answer all your questions. Most trials last 7-14 days at no cost. Simply contact us at 1800 255 348 or email hello@alleviate.com.au to arrange your free trial today.
Yes, all our adjustable beds, pressure care mattresses, and lift chairs are TGA (Therapeutic Goods Administration) listed devices. This means they meet strict Australian safety and quality standards for medical devices. Our products are also ARTG (Australian Register of Therapeutic Goods) approved, which confirms they can be prescribed by healthcare professionals and funded through NDIS and Home Care Package programs. You can be confident that Allevi8 products are clinically proven and regulatory approved.
We don't have a traditional fixed showroom, but we offer something better: free in-home consultations and trials. Our clinical specialists can visit your home, demonstrate products in your actual environment, and help you choose what's right for you. This personalized approach means you see the product where you'll actually use it. If you'd prefer to visit our facility in major cities, contact us to arrange an appointment. We pride ourselves on making the process as convenient and accessible as possible.
Choosing the right mattress depends on several factors:
We recommend booking a free in-home consultation where our clinical team evaluates your needs and recommends the best mattress option for you.
Standard delivery timeframes vary by location and product availability:
Once your order is confirmed and payment processed, we'll provide you with a specific delivery date and time window. You can track your delivery status through our online portal or by calling our team. For urgent requests, contact us about expedited delivery options.
Yes, we deliver to all Australian postcodes, including remote areas. We partner with reliable logistics providers to ensure safe delivery of your products. Delivery costs vary depending on your location, with some areas incurring additional charges. For customers in very remote locations, we can discuss alternative delivery arrangements. Contact our team for a delivery quote specific to your postcode.
Installation is included with all our adjustable bed, lift chair, and pressure mattress purchases. Our trained technicians will deliver, assemble, and set up your product in your home. They'll ensure everything is working correctly and provide you with full training on how to use your new product safely and effectively. Installation typically takes 30-60 minutes depending on the product and your home setup.
During installation, our technicians will:
Our team will ensure everything is set up perfectly for your needs before they leave.
Yes, we offer removal and disposal of your old bed as an optional service. For a small additional fee, our installation team can remove your existing bed and arrange responsible disposal or recycling. We can discuss this option when you book your installation. If you'd prefer to keep your old bed or arrange separate removal, let us know and we'll work around your preferences. Simply ask about our removal services when placing your order.
Yes, we have an established network of occupational therapists and work closely with OTs throughout Australia. Our OT team can conduct in-home assessments, provide clinical recommendations, and liaise with your healthcare team. We have a dedicated OT referral portal where healthcare professionals can submit client referrals directly. If you work with an OT, they can contact us to coordinate your care and ensure you receive the most appropriate product and support.
Yes, our products can be prescribed by occupational therapists and other healthcare professionals. Because all Allevi8 products are TGA listed and ARTG approved, they're recognized as therapeutic devices that can be clinically recommended. An OT assessment and recommendation can strengthen NDIS funding requests and support applications for other funding sources like Home Care Packages. If you have an OT, they can formally prescribe Allevi8 products as part of your treatment plan.
Yes, Allevi8 has a dedicated clinical advisory team comprising occupational therapists, sleep specialists, and disability support professionals. Our team stays current with latest research and best practices in assistive technology. They conduct in-home assessments, provide clinical guidance, train our staff, and help develop our product offerings. If you have complex clinical needs or require specialized consultation, our clinical team can be engaged to provide expert advice and support.
Adjustable beds provide significant benefits for many conditions, including:
We recommend a clinical assessment to determine if an adjustable bed is right for your specific condition.
Arranging a clinical assessment is easy and free:
We'll schedule a home visit at a time convenient for you. Our clinical team will assess your needs, discuss your goals, and provide personalized recommendations. This assessment is completely free and comes with no obligation to purchase.
We stand behind our products with a comprehensive return policy:
Simply contact us within 30 days if you'd like to return a product. We'll handle the logistics and process your refund promptly. This policy doesn't apply to damaged products resulting from misuse or accidents.
Yes, all Allevi8 products come with comprehensive warranties:
Warranties cover manufacturing defects and faults due to normal use. Damage from accidents, modifications, or misuse may not be covered. Detailed warranty terms are provided with your product documentation.
If you experience any faults or issues with your product:
Our team responds quickly to faults and prioritizes getting your product working properly. We're here to ensure you're satisfied with your purchase.
Making a warranty claim is straightforward:
Most warranty claims are processed within 5-7 business days. For complex issues, we may arrange a technician visit for inspection. Keep your warranty documentation and purchase receipt for easy reference when making a claim.
To keep your Allevi8 product in optimal condition, we recommend:
Regular maintenance helps extend product life and ensures safety. Full maintenance instructions come with your product. Our team can arrange professional servicing if needed.
Can't find the answer you're looking for? Our team is here to help. Get in touch with our specialists who can provide personalized guidance for your needs.